Customer Service Manager

The Role

We are seeking an experienced Customer Service Manager to lead our UK Customer Service/Inside Sales team.

The successful candidate will report directly to the Country Manager and will be instrumental in delivering and maintaining our inside sales and customer service strategy.

This is a permanent full-time role and will be based in our UK office, located in the Crawley area.

Responsibilities will include:

  • Effective management of all inbound and outbound sales and customer service calls.
  • Ensuring all customer enquiries are responded to in a timely manner
  • Liaising with sales, marketing and veterinary support staff to satisfy customer enquiries
  • Maintaining an exceptional level of service at all times
  • Managing vendor relations
  • Assisting in the co-ordination of employee activities
  • Reconciling customer service and sales data
  • Management and maintenance of the company database
  • Managing a small team of inside sales representatives


Your Skills and Experience

  • A minimum of 5 years’ experience in a customer service and/or inside sales management role, or relevant business qualification and a minimum of 2 years’ experience
  • Excellent customer service orientation
  • Previous experience in call centre customer service management
  • Experience in the Veterinary or Animal Health industry will be highly regarded
  • Demonstrated ability to build, motivate and co-ordinate a professional customer service team
  • Strong communication skills including an ability to adapt your communication style with respect to technical language as required
  • Demonstrated ability to prioritise and accomplish tasks to meet deadlines
  • Demonstrated experience with a CRM, Salesforce™ preferred.

 

Your Application

If your experience, skills and educational qualifications fits this profile and you would like to be part of our exciting future, please send an email to recruitment@jurox.co.uk quoting position code CSM.

Further information about Jurox can be found on the website: www.jurox.com   / www.alfaxan.co.uk

Recruitment Agencies need not apply

Only those with the right to work in the UK will be considered for this role.

 

 

 

Contract
Full Time


Location
United Kingdom


Department
Sales


Apply Now